Tileheaven support
Email rajeshnalla96@gmail.com with the subject Tileheaven support.
Include your game version, device model, Android version and a short description of what happened. A screenshot can help; remove private information first. For a purchase problem, include the product name and Google Play order reference if available. Never send passwords, sign-in codes or payment-card details.
Local play and online eligibility
You can play without connecting a cloud account. Online features are restricted to eligible adult profiles. Profiles under 18 or without confirmed adult eligibility remain in local play with ads, purchases, cloud sign-in and push registration disabled.
Cloud backup and restore
On a supported Android device, eligible adults can open the cloud-save screen and choose Connect for Google Play Games sign-in. Use Back up now after playing to upload your progress. This is a manual backup.
If device and cloud saves differ, read the choices carefully: the game uses one complete save and does not add coin balances or merge separate progress. Disconnecting keeps local progress. Do not clear storage or reinstall while trying to recover progress; first contact support if you are unsure which copy is current.
Google Play Games on PC currently uses local progress; cloud connect and phone-to-PC save transfer are unavailable. Sign-in and online features can also be unavailable because of account, network, release or service configuration.
Purchases and Remove Ads
Products and prices are shown through Google Play when purchases are available. If a purchase is missing, check that Google Play uses the account that made the purchase and use the game's purchase-restore option where available. Consumable balances already used are not recreated by restoring purchases. Avoid paying again while a purchase issue is being investigated.
Remove Ads disables banners, interstitials and app-open ads. Voluntary rewarded offers remain available. A rewarded ad grants its advertised reward after completion is confirmed; closing early does not grant it. A missing or failed ad does not require a purchase to continue ordinary play.
Advertising and notifications
Use Ad privacy choices in Settings when available to review advertising consent. Notifications require a separate opt-in and device permission. You can turn them off in the game or Android settings. Cloud sign-in is not required just to choose notifications.
Privacy and account deletion
See our privacy policy and account and data deletion instructions. For deletion, email nrgamesofficial@gmail.com. Disconnecting or uninstalling alone does not delete your cloud account.
NR Games (Nalla Rajesh), Warangal, Telangana, India.